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Fitbit app locks up

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‎03-26-2021 15:11 - last edited on ‎03-27-2021 16:17 by Fitbit Moderator

‎03-26-2021 15:11 - last edited on ‎03-27-2021 16:17 by Fitbit Moderator

  • My Fitbit app locks up.  

Moderator Edit: Clarified subject

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‎03-27-2021 16:19 - last edited on ‎12-09-2025 09:36 by Fitbit Moderator

‎03-27-2021 16:19 - last edited on ‎12-09-2025 09:36 by Fitbit Moderator

@WJackson2 Welcome to the Fitbit Community. 

In order to provide you with the appropriate troubleshooting, reply to the following questions: 

- Is your Fitbit app crashing?
- Is your app locking up when you tap an specific button?
- Did it just start happening?

Have a good weekend. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎03-27-2021 16:19 - last edited on ‎12-09-2025 09:36 by Fitbit Moderator

‎03-27-2021 16:19 - last edited on ‎12-09-2025 09:36 by Fitbit Moderator

@WJackson2 Welcome to the Fitbit Community. 

In order to provide you with the appropriate troubleshooting, reply to the following questions: 

- Is your Fitbit app crashing?
- Is your app locking up when you tap an specific button?
- Did it just start happening?

Have a good weekend. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎03-27-2021 20:11

In response to SilviaFitbit

‎03-27-2021 20:11

Yes my Fitbit app is crashing.

Yes it locks up when I click on things like exercise, and other widgets

It had been like this for a few months

It does not interpret my exercise.
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‎03-30-2021 11:19 - last edited on ‎12-09-2025 09:33 by Fitbit Moderator

In response to WJackson2

‎03-30-2021 11:19 - last edited on ‎12-09-2025 09:33 by Fitbit Moderator

@WJackson2 Thank you for getting back. 

There was a system update released for Android devices that may have caused your Fitbit app to crash. A fix has been issues, check out the response here. 

Feel free to check out the main thread here. 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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