03-29-2021
18:31
- last edited on
03-30-2021
09:12
by
AlvaroFitbit
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SunsetRunner
03-29-2021
18:31
- last edited on
03-30-2021
09:12
by
AlvaroFitbit
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I am.unable to reply to messages received on my fitbit.
Moderator Edit: Clarified subject

03-30-2021 09:34
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03-30-2021 09:34
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@SunsetRunner Thanks for joining us!
Which Fitbit tracker are you using? Which phone do you have and which OS version is it running? I suggest you clear the link between your phone and your tracker by doing the following:
- Go to your phone's bluetooth settings and remove all devices listed there.
- Restart your phone and restart your device.
- Check that no battery saving app/feature on your phone is affecting your Fitbit app.
- Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
- You can find troubleshooting instructions here.
Hope this helps.
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