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Fitbit device Quick replies not working

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‎03-29-2021 18:31 - last edited on ‎03-30-2021 09:12 by Fitbit Moderator

‎03-29-2021 18:31 - last edited on ‎03-30-2021 09:12 by Fitbit Moderator

I am.unable to reply to messages received on my fitbit. 

 

 

Moderator Edit: Clarified subject

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‎03-30-2021 09:34

‎03-30-2021 09:34

@SunsetRunner Thanks for joining us! 

 

Which Fitbit tracker are you using? Which phone do you have and which OS version is it running? I suggest you clear the link between your phone and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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