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Fitbit app not loading Charge 5 exercises

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‎10-21-2021 14:24 - last edited on ‎10-22-2021 07:44 by

‎10-21-2021 14:24 - last edited on ‎10-22-2021 07:44 by

Hi,

 

I have had bad results with the Charge 5 logging incorrect distance. To make matters worse, the app takes forever to load the exercises that I have already viewed. The spin icon just keeps spinning What is going on?

 

 

Moderator edit: subject for clarity 

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‎10-22-2021 07:40 - last edited on ‎08-15-2023 05:37 by Fitbit Moderator

‎10-22-2021 07:40 - last edited on ‎08-15-2023 05:37 by Fitbit Moderator

It’s good to see you in the community, @RunAz480.

Thanks for the details shared in your post. I understand how you are feeling and recommend trying the following:

Force stop the Fitbit app: open your phone's Settings > Applications > find the Fitbit app > Storage > Clear cache > go back and tap Force stop. 

  1. Reboot your phone. 
  2. Verify if the Fitbit app is updated to the latest version: How do I update the Fitbit app?

By the way, I've moved your post to the Android App board so we can keep our forums organized. Regarding the issue with distance, I was able to see that you're discussing it in another thread. I appreciate your time and feedback. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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