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Fitbit app not loading

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‎10-23-2020 20:19 - last edited on ‎10-28-2020 17:50 by Fitbit Moderator

‎10-23-2020 20:19 - last edited on ‎10-28-2020 17:50 by Fitbit Moderator

The fitbit app isn't loading my profile or letting me add friends or see anyone else's profile 

 

Moderator Edit: Clarified subject

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‎10-28-2020 17:49 - last edited on ‎08-25-2025 06:32 by Fitbit Moderator

‎10-28-2020 17:49 - last edited on ‎08-25-2025 06:32 by Fitbit Moderator

Hi @TinaElena, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

Looking forward to your reply.

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