Fitbit app not showing data

[Jerryempson]

The app does not display anything now, no steps - no exercise - nothing. How do I fix this?

Jerry

Moderator Edit: Clarified subject

[BraulioFitbit]

Nice to see you here, @Jerryempson.

Thanks for the report about the app. When you say that the app is not displaying anything, do you mean that it's not showing the data for today or do you mean that the app is blank?

Catch you later.

[Jerryempson]

It's not showing failing activity

Daily activities

Steps miles zone minutes etc...

Moderator Edit: Merged replies

[BraulioFitbit]

Hi, @Jerryempson.

Thanks for the update. Based on your description, it seems that your Fitbit device is not syncing with your phone, so I recommend you to try the troubleshooting steps from this help article: Why won't my Fitbit device sync? In case that your Fitbit device is not paired or connected to your account, you can set it up again by using the instructions from here: How do I set up my Fitbit device?

Hope this helps.

[Godsentyogi]

@BraulioFitbit I'm experiencing the same issue. I've tried directly contacting support via text and phone only to get nowhere. My active minutes in the main app screen doesn't reflect what data is shown in the second screen when you click the active zone minutes. My fitbit and phone are syncing and I have restarted both the phone and fitbit.

Any advice?

[BraulioFitbit]

Welcome to the Community, @Godsentyogi.

I appreciate the details provided and troubleshooting performed. I've seen you reached out to our Support team already by chat and provided some screenshots, so let's try to restart the Active Zone Minutes' tile by doing the following:

1. Tap on the Edit button.

2. Tap on the "X" icon next to the Active Zone Minutes tile and hit Done.

3. Force close the app by going to your phone's Settings > Apps > Fitbit.

4. Open the Fitbit app, tap on Edit and hit the plus "+" icon next to the Active Zone Minutes tile and hit Done.

Hope this helps.

[Godsentyogi]

@BraulioFitbit

Thanks for the update. Do you have an email i could reach out to you on? I'm still not having any luck with getting my active minutes to load. I don't necessarily wanna write you paragraphs in a public forum.

Thank you

[trydc55]

I have same problem, with Alta HR. Suddenly all data in my app is gone. Sync complete successfully  but no data showing. I have tried everything under the sun, but does not work. I have tried: reset device, reinstall app, restart phone, clear app data, remove device then add device. I cannot believe it is happening, everything seems working fine, except there is no data in the app! 

[BraulioFitbit]

@Godsentyogi I've seen you reached out to our Support team again to update your case and that you tried additional troubleshooting steps. Since your Fitbit device is still not tracking active zone minutes, I recommend you to update your case with them because something inside your device could not be working.

Welcome to the Community, @trydc55. It's nice to have you on board. I appreciate the details and all the troubleshooting performed. I just want to confirm, do you see your data (steps, calories, distance, etc) on your Alta HR's display? If your Fitbit device is tracking your data but not syncing, you can try to sync with another phone or tablet as a last resource.

Catch you later.

[trydc55]

The fitbit itself display fine, showing step etc. I also tried pairing it with another phone like iphone, same problem, sync complete but no data in the app. I mainly use it for sleep data. Did my fitbit malfunction? Please help. 

[BraulioFitbit]

Hi, @trydc55.

Based on your description, it seems that your Alta HR is syncing but not tracking your data. Since you tried all the suggested troubleshooting steps, I recommend you to contact out Support team by chat or phone so they can check with their tools if the issue is related to the app or to your Fitbit device.

See you around.

[Godsentyogi]

@trydc55 @Jerryempson

I would highly encourage you to reach out to tech support on the phone. You can do it through the app or use (877) 623-4997.

As far as I can see in my app. My data is collected but not displayed properly. I've done multiple troubleshooting with them and have had my case elevated. I believe there is a glitch in the app and could be hard to track without enough input from others. Dig around in your app and see what data is shown where and if it doesn't correlate with other screens. Also please note what you've tried and what hasn't worked. The more data we give the easier it will be for them to figure out