Fitbit app not syncing

[Rbowdy]

Yesterday I got a notification that there is a new update. I didn't do it right that minute and now mine app is not working. I've tried everything. Shut phone off, uninstalled and reinstalled app. Nothing. Keeps saying can't find. Help. I'm getting mad.

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @Rbowdy, welcome to the Community Forums.

Thanks for letting me know about the Fitbit app not working, and thanks for the troubleshooting steps that you've tried. Nice way to go. I've checked with our Support Team and apparently they already took your case under their wings. Was that case related to the Fitbit app? If not, may I know your phone's model and Android version? Also, let me know the model of your Fitbit device. I'd recommend to turn off other Bluetooth connections nearby, reboot your phone and restart your Fitbit device.

Keep me posted.

[Rbowdy]

Thank be you but I was helped.

[LizzyFitbit · Accepted solution]

Hi @Rbowdy. It's nice to see you here again. I'm sorry for the delay in my response.

You're welcome, and thanks to you for keeping me updated. I'm glad that you received help from our team. Let me invite you to our Discussion Board where you can make new friends, create topics and share your experience while reaching your goals. 

If you have another question, feel free to let me know.

[Preciousp13]

Mine is doing the same thing  was synced with my phone so it's not my phone now all I have is an over priced watch

[LizzyFitbit]

Hi @Preciousp13. Welcome to the Forums, and I'm sorry for my delayed response.

Thanks for letting me know that you're having the same behavior. I understand how you may be feeling and I'll be here to help you out with this situation. As you may know, there are some factors that may affect your Fitbit device from syncing. For this reason, please make sure of the following:

• Your Fitbit device and phone are within 20 feet.
• To avoid any interference, turn off other Bluetooth connections when not in use.
• If you use more than one device to sync, make sure the other device isn't nearby.
• Your phone is part of the compatible devices list. Although sometimes a sync is possible with a non-compatible device, there isn't a guarantee that it'll always works since Fitbit app needs to be fully optimized to work with the phone's model in use.

If those conditions apply to you, please provide me with the model of your Fitbit device, your phone's model and its Android version. Also, do you recall since when this started to happen? If you receive an error message, take a screenshot and attach it in your reply so I can further investigate.

I'll look forward to your reply.