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Fitbit app not updating heart rate data

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‎08-12-2020 15:08 - last edited on ‎08-17-2020 18:54 by Fitbit Moderator

‎08-12-2020 15:08 - last edited on ‎08-17-2020 18:54 by Fitbit Moderator

The android app updates the sleep data after sync, but not the heart rate data. From what I see, that's caused by the app not updating Android Views. 

 

Moderator Edit: Clarified subject

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‎08-17-2020 18:53

‎08-17-2020 18:53

Hi @xtien, it's nice to see you again participating here in the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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