help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app on Android is crashing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-15-2024 13:34

‎01-15-2024 13:34

Hi, 

The App is constantly crashing as soon as I want to go for stats from the day before.

This happened after the latest update. (4.08) 

Please help 

Best Answer
3 REPLIES 3

‎01-16-2024 12:13

‎01-16-2024 12:13

@Krmmirek , A warm welcome to the Community! Thank you for your report. 

Please on the settings on your phone go to apps> Fitbit App>and clear the cache. Don't worry all your synced data will remain saved on your account.
Restart your phone ( off/on)
Try opening the Fitbit app again. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer

‎01-16-2024 12:20

In response to JuanFitbit

‎01-16-2024 12:20

Hi @JuanFitbit , Thank you for your Response. 

I did that already, but it did not fix it. It happens when I wipe to other days. It seems like its loading and then it crashes. 

Kr

Best Answer
0 Votes

‎01-16-2024 12:22

In response to Krmmirek

‎01-16-2024 12:22

@Krmmirek Thank you for your reply and confirmation. 

Then, please uninstall the Fitbit app. 
Restart your phone (off/on again)
After the phone is on again, install the app again and try to log in. 

Try switching the dates again. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer
0 Votes