Fitbit app on Android phone/tablets

[hchakravarti]

1.  Not syncing.

2.  Uninstalled and re-installed app twice on Android phone/tablets, but can't login anymore (using Google account).

3.  Turned off bluetooth and turned back on, still having issues.

4.  Allowed location permissions for app, but still having issues logging in with Google acct

[Gordon-C]

Hi @hchakravarti 

I have moved your post to the Android App forum.  Someone here should be able to help you with your syncing problem.

[RiekoC]

Hello @hchakravarti 

I saw a Moderator post confirming that they were doing maintenance yesterday (19 Apr 2024) which is why we all had issues with syncing. Hopefully, everything is back to normal for you today.

[Rich_Laue]

Please stick with the phone, or the tablet to sync through. Your tracker can only sync through the device that it is connected to. 

You could choose one device to sync through. The other unit still has access to any data that has synced. 

As for logging in, are you logging in with Google or logging in with your Google email? 

[hchakravarti]

Sorry but you didn't understand what was happening. Please read the other response that said your Fitbit.com app was down during this time for maintenance 

[Rich_Laue]

Fine, but that doesn't change the fact that your tracker can not connect to both the phone and tablet at the same time. Which the UP tried to do 

[hchakravarti]

Yes it can