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Fitbit app on old phone no longer works to sync

ANSWERED

‎06-20-2025 12:24 - last edited on ‎06-23-2025 15:31 by Fitbit Moderator

‎06-20-2025 12:24 - last edited on ‎06-23-2025 15:31 by Fitbit Moderator

The apps being mandatory for the watch to function is problematic

My phone is too old for the apps, making it not longer able to sync with the fitbit watch. The app is mandatory if I want my watch to be at the correct time. I should not have to buy a new phone in order to tell the time.


Moderator Edit: Clarified subject

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‎06-24-2025 10:11 - edited ‎06-26-2025 17:07

‎06-24-2025 10:11 - edited ‎06-26-2025 17:07

@Hell-0   Your phone must be able to upgrade to Android 11 to download the Fitbit app.  Fitbit drops phones when their operating system is no longer supported.  Android 10 might not receive security updates.  Your phone might face security issues because of its age.  That might be a better reason to get a new phone.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

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2 REPLIES 2

‎06-24-2025 10:11 - edited ‎06-26-2025 17:07

‎06-24-2025 10:11 - edited ‎06-26-2025 17:07

@Hell-0   Your phone must be able to upgrade to Android 11 to download the Fitbit app.  Fitbit drops phones when their operating system is no longer supported.  Android 10 might not receive security updates.  Your phone might face security issues because of its age.  That might be a better reason to get a new phone.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎06-25-2025 20:48

In response to LZeeW

‎06-25-2025 20:48

Hi @Hell-0, good to see you around. 

Thank you for sharing the details regarding your phone and the Fitbit app.

I would like to share this link with you so you can view and review the requirements if you ever want to use a new smartphone to use the app.

Thanks for the help @LZeeW. 

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