Fitbit app reboots when uploading a photo

[Simon65]

On my phone when I select the photo icon to try and upload a photo to a post, the app simply says it needs to reboot.  I've never been able to successfully upload a photo, and I don't even get to the point of being able to select a photo.

Thank you,

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @Simon65. Welcome to the forums.

Thanks for sharing detailed information about what's displayed on the Fitbit app when uploading a picture. While this is unusual, please confirm if the Fitbit app is updated to the latest version. If it is, try the following:

1. Log out from the Fitbit app.
2. Go to your phone settings tap on Apps > Fitbit > Storage > Clear Cache.
3. Go back one screen, tap on force stop and reboot your phone.
4. Open the Fitbit app and log back in to your account.
5. Try posting a photo in the Community Feed one more time.

If the same message is displayed, please take a screenshot and share it with me so I can further investigate. You can follow the steps posted here to attach a picture in your reply.

I look forward to your response.

[Simon65]

• Many thanks for getting back to me.  I tried the steps you suggested, even removing the app altogether.
•  
• Below is the copy of the screenshot.
•  
• Many thanks and have a great day.
• 

   

[LizzyFitbit]

Hi @Simon65. It's great to see you here again and I'm sorry for the delay.

I appreciate your efforts while trying the steps from my post and sharing a screenshot of the Fitbit app. It's very helpful! This sounds odd and since our suggestions didn't work, please provide me with your phone's model, iOS version and Fitbit app version as those details will help me to further investigate.

Have a great day too and keep me posted! 😊