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Unable to install Fitbit app

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‎02-17-2020 08:50 - last edited on ‎02-18-2020 17:21 by Fitbit Moderator

‎02-17-2020 08:50 - last edited on ‎02-18-2020 17:21 by Fitbit Moderator

The Fitbit app will not download onto my phone, I was having difficulty syncing my watch to the app, when I looked up what to do the help site suggested I uninstall then reinstall the app again and it will not let me keeps saying try again later. I have plenty memory on my phone and I've tried restarting my phone. I've also tried I other devices/ phones 

 

Moderator edit: Subject for clarity 

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‎02-18-2020 17:20

‎02-18-2020 17:20

Hi @katelynosull94, welcome to the Community Forums!

 

Thanks for bringing this to my attention and the details that were shared in your post, seems odd that you're unable to install the Fitbit app on your mobile device, your effort and patience troubleshooting this situation prior to posting are appreciated. To better assist you with this, can you please let me know which mobile device are you using? Please check that the Android version is up to date and then reboot your mobile device to try again. 

 

Keep me posted.

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