help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app shows Fitbit.com unavailable

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-23-2022 01:16 - last edited on ‎06-25-2022 18:34 by Fitbit Moderator

‎06-23-2022 01:16 - last edited on ‎06-25-2022 18:34 by Fitbit Moderator

I literally just got a Charge 5 delivered this morning and when I go to log in to the app I get an error saying "Fitbit.com is unavailable".  I've cleared the cache, forced stop, uninstalled the app, restarted my device and reinstalled the app and it's still happening 

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎06-25-2022 18:33

‎06-25-2022 18:33

Thank you for visiting the Fitbit Community, @AimeeL33.

 

I’m sorry to hear about the issues you experienced with your Fitbit app. Thank you for the time you spent trying to get them resolved and congrats on your new Fitbit Charge 5.

 

There was an app maintenance done a couple of days ago but it should be working fine now. You should be able to set up and sync your Fitbit Charge 5 without any problem.

 

Have a nice day.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes