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Fitbit app stopped on android

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‎05-30-2017 17:48

‎05-30-2017 17:48

Is anyone having issues with the fitbit app. Since the Android forced update every time  I try to open the app a box pops up and says that fitbit has stopped and asks if I want to restart it or send feedback. When I try to restart it the same box pops up and says that fitbit has stopped. It's a vicious cycle. Please help! Ty

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‎05-31-2017 08:34

‎05-31-2017 08:34

Hi, @Rock164! I haven't had any issues since the update. Maybe something got corrupted. Have you tried uninstalling and reinstalling?

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‎05-31-2017 11:50

‎05-31-2017 11:50

Hi,  I've had the same issue since yesterday and have had no luck fixing it.  I've uninstalled/reinstalled the App but its still giving the 'fitbit has stopped, restart it or send feedback' 

 

I have a fitbit Flex and it's still counting my steps as the light indicators are still working.

 

I definitely think its the app issue and not a Fitbit issue

 

If anyone can advise that would be greatly appreciated.  Thanks

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‎05-31-2017 12:37

‎05-31-2017 12:37

Hi, just been on the Live Chat with an agent and they helped me fix this issue.  I had to go into Apps, Google Play Services, Permissions and make sure that Storage and Telephone were allowed.  Then when i opened the Fitbit App it worked, no more 'fitbit has stopped, restart it or send feedback' error appearing. I hope this helps you too

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