Steps missing after syncing and no goal notification

[lal83]

Hi,

I've followed all of the advice in the trouble shooting and have re-started my device several times.  Last night my steps are only synching up to 7.15pm. After this point I did around about 10k more steps before midnight yet these aren't showing.  It is showing that I did an hour's walk at 10:08pm yet it says there were no steps to record. Please can anyone help? I have tried everything suggested online already.

Also, the device no longer buzzes when I reach my step goal, which is most frustrating.

I'd appreciate some help.

Thanks.

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hi there @lal83 it's nice to see new faces around the Fitbit Community. Its been a few days since you posted and I'm wondering how it goes? Is the issue still persisting on a daily basis?

Based on your description I believed it was a delay to show the information on your Fitbit Dashboard. Let me know if you were able to see the missing steps on the next day.  In the meantime it wont hurt to try to clear the cache of your app. Please log out from your Fitbit app and go to your phone settings, access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and finish this workaround by restarting your phone. When your phone has initialized again, go back to your app and try again.

I'm not sure if with the troubleshooting steps you have tried, you performed a restart on your tracker? This might help with the goal notification issue. In case you haven't tried this post might give you an additional help: How do I restart my Charge HR?

Keep me updated, I'll be around if you need more help.