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Fitbit app won't open - Blank screen with logo

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‎11-08-2020 10:19 - last edited on ‎11-10-2020 15:45 by Fitbit Moderator

‎11-08-2020 10:19 - last edited on ‎11-10-2020 15:45 by Fitbit Moderator

I've had this problem for the last few days now. When I try to open the app, it just appears as a white screen with the small Fitbit logo in the centre. It will only open successfully if I restart my phone. I'm running Android 11 on a Google Pixel 4XL

Anyone else having this problem?

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎11-10-2020 11:57

‎11-10-2020 11:57

Sounds like you may be able to restart by first stopping the app. This can only be done through the phone settings, apps, Fitbit, force stop. 

I think I would remove the app and install a fresh copy. 

View best answer in original post

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2 REPLIES 2

‎11-10-2020 11:57

‎11-10-2020 11:57

Sounds like you may be able to restart by first stopping the app. This can only be done through the phone settings, apps, Fitbit, force stop. 

I think I would remove the app and install a fresh copy. 

Best Answer

‎11-10-2020 14:24

In response to Rich_Laue

‎11-10-2020 14:24

Thanks @Rich_Laue Force stopping the app worked 🙂

Best Answer