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Fitbit app won't open

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‎04-18-2019 11:40 - last edited on ‎04-19-2019 06:16 by Moderator Alum

‎04-18-2019 11:40 - last edited on ‎04-19-2019 06:16 by Moderator Alum

It was OK yesterday but now the Fitbit app won't open on my Samsung phone, any suggestions before I delete & re install? Someone mentioned a firmware update but don't know how to do that, my computer doesn't recognize my Fitbit.

 

 

Moderator edit: subject for clarity

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‎04-18-2019 18:15 - edited ‎04-18-2019 18:15

‎04-18-2019 18:15 - edited ‎04-18-2019 18:15

Hi @cleethorpes101  Yes, delete the app and reinstall it andnlog back in to your account. Hopefully that will fix the issue for you.

 

By the way, what Samsung phone do you have?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎04-19-2019 06:17

‎04-19-2019 06:17

It's great to see you around @cleethorpes101 and @NellyG thanks for the input.

 

I just wanted to let you know that I have moved your post from the Charge 3 board to the Android app board, since I think that here you will be able to see more related topics about the Fitbit app.

 

I was able to see here that our friend @NellyG provided some instructions in order to fix this app issue. Was this the answer you were looking for? If it was, I recommend marking the answer given as a solution. By doing this, other users with the same inquiry will be able to find a faster response.

 

Now, if your inquiry/issue wasn’t resolved, let me know and I will be glad to help you out. 😊

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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