help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app won't open

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-24-2023 09:16 - last edited on ‎01-24-2023 16:17 by Fitbit Moderator

‎01-24-2023 09:16 - last edited on ‎01-24-2023 16:17 by Fitbit Moderator

Fit bit app won't open on my phone

 

 

Moderator Edit: Clarified subject

Best Answer
1 BEST ANSWER

Accepted Solutions

‎01-24-2023 16:24 - edited ‎08-01-2023 03:46

In response to Talahthas

‎01-24-2023 16:24 - edited ‎08-01-2023 03:46

Hi there, @Longlive. Welcome to the Community Forums. @Talahthas Thank you so much for helping out!

If you haven't done so yet, I recommend trying the following:

  1. Force stop the Fitbit app: open your phone's Settings > Applications > find the Fitbit app > Storage > Clear cache > go back and tap Force stop. 
  2. Reboot your phone. 
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
6 REPLIES 6

‎01-24-2023 13:06

‎01-24-2023 13:06

@Longlive Welcome to the Fitbit community!

Sad to hear that you're having issues with the Fitbit app. What phone and operating system version are you using? Do you you get an error message after having tried to open the Fitbit app?

In general, I'd suggest uninstalling the Fitbit app. Next you should restart your phone and re-install the Fitbit app to see whether or not it is working afterwards.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2
Best Answer
0 Votes

‎01-24-2023 16:24 - edited ‎08-01-2023 03:46

In response to Talahthas

‎01-24-2023 16:24 - edited ‎08-01-2023 03:46

Hi there, @Longlive. Welcome to the Community Forums. @Talahthas Thank you so much for helping out!

If you haven't done so yet, I recommend trying the following:

  1. Force stop the Fitbit app: open your phone's Settings > Applications > find the Fitbit app > Storage > Clear cache > go back and tap Force stop. 
  2. Reboot your phone. 
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎03-02-2023 04:05

In response to MarreFitbit

‎03-02-2023 04:05

What do you mean “applications” under settings??? 

Best Answer

‎03-02-2023 04:09 - edited ‎03-02-2023 04:15

In response to DC3Po

‎03-02-2023 04:09 - edited ‎03-02-2023 04:15

What @MarreFitbit meant, @DC3Po, is Settings > Apps > Fitbit > Storage > Clear cache.

However, depending on your phone's OS version, the steps to clear the Fitbit app cache may be different.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2
Best Answer

‎03-02-2023 05:21

‎03-02-2023 05:21

I just wanted to say that the only thing that worked for me was BOTH deleting and reinstalling the app AND disconnecting and reconnecting to bluetooth. Seems to be working fine now! 

Best Answer

‎03-02-2023 05:58 - last edited on ‎07-29-2023 04:12 by Fitbit Moderator

In response to DC3Po

‎03-02-2023 05:58 - last edited on ‎07-29-2023 04:12 by Fitbit Moderator

@Talahthas Thanks for your help!

@DC3Po @jyogi Welcome to the forums. Please note there is a general issue affecting the Fitbit app. It has been reported and it is being monitored. As soon as I learn more about it, I will let you know. 

@jyogi I am glad to read it is working for you now. 

RodrigoM | Community Moderator, Fitbit

Best Answer