Fitbit app won't open

[JanieL18]

Fitbit app won't open. Worked fine this morning. I have uninstalled and re installed but still nothing. Have turned off phone,watch etc.

Moderator Edit: Clarified subject

[RiekoC]

Hello @JanieL18 

Sorry to see that you're having issues with the Fitbit app. 

When you try to open the Fitbit app, what do you see?

What phone/mobile device are you using? What version of Android is on the mobile device?

Just to let you know, there are other users reporting this issue. See this thread (<-- click). 

[wilber_force]

I just get a blank screen. 

I'm using a Moto g55, 5g on Android 15. 

[RiekoC]

Hello @JanieL18 , @wilber_force 

This issue has been escalated. The team is actively working on fixing this problem. 

I've seen other users report that uninstalling and re-installing has fixed the problem for them. Please try this and see if it works for you. 

[wilber_force]

In the meantime, I've uninstalled and reinstalled the app. I was a little apprehensive in case I lost all the data, but all seems ok now.

Is the issue because there is a new version and the phone doesn't want to recognise it.

[Amy11Fitbit]

Hi @JanieL18 , Welcome to the forums! 

Thank you for letting me know about the Fitbit app issue. Please let me know if it persists. I'll be happy to help!

Also @RiekoC , I appreciate your cooperation and the questions you provided; you are right.

Additionally, @wilber_force, I appreciate the steps you performed. We usually recommend updating your phone and the Fitbit app. You can find instructions on how to do this in this help article.