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Fitbit app won't start

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‎03-16-2019 07:00 - last edited on ‎03-17-2019 10:02 by Fitbit Moderator

‎03-16-2019 07:00 - last edited on ‎03-17-2019 10:02 by Fitbit Moderator

I've been using the fitbit app with the charge 2 for over 2 years now. Never a problem !

Since two days however the app doesn't start on my Samsung phone. Error message (in Duch): "Fitbit is gestopt"

The app version is 2.89. Android 7.0.

 

There was no problem in the morning on Thursday. 

 

How can I fix it?

 

Stephan

the Netherlands

 

 

Moderator edit: Clarified subject

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3 REPLIES 3

‎03-17-2019 10:02

‎03-17-2019 10:02

Welcome to the Forums @StephanS-nl.

 

Thanks for bringing this up and sharing those details on the situation.

 

In this case, I'd like to recommend that you try to uninstall the app and then install it once again. That should help so that everything is installed correctly and the app starts working correctly once again.

 

Please keep me posted on how it goes, let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎03-17-2019 12:01

In response to LanuzaFitbit

‎03-17-2019 12:01

Thank you.

Re-installing solved the problem.

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‎03-18-2019 12:02

In response to StephanS-nl

‎03-18-2019 12:02

Hello @StephanS-nl.

 

Thank you very much for letting me know that reinstalling the app did the trick!

 

Hopefully it was a one time thing. Please be sure to let me know if it does happen again.

 

If you have the time, maybe you could visit one of our Discussion boards. Lots of different topics to talk about with other users. 

 

Feel free to reach out with any questions you might have.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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