help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit blaze no longer syncs.. must be junk

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-05-2018 14:07

‎06-05-2018 14:07

Fitbit clearly could care less about its customers.. people pay a fairly decent amount of money to use their device, and turns out to be crap... the Samsung Galaxy S9 has been out for months now and since, my Fitbit has not been able to sync with it.  I have done everything to reset, reboot, unpair and repair it.. everything, and yep nothing works.. and phone is still not listed as a compatible device.. Fitbit, you need to fix you issues or start refunding people's money for your useless device.

Best Answer
2 REPLIES 2

‎06-06-2018 09:03

‎06-06-2018 09:03

Hi @TimothyWendt. I want to make sure I have this right. You have the Blaze which has been out for several years so you have likely had it for a while. And it worked with your previous phone but then you chose to switch to a phone that is not on the Supported Device list ... You are surprised that phone and your Blaze will not sync ... So you call the Blaze a piece of crap?

 

Have you tried contacting Support?  Please do. They may be able to help you with this situation. Otherwise, since your phone is a newer model, chances are Fitbit is working with them to make the Fitbit devices compatible with it. You will have to be patient.

Best Answer
0 Votes

‎06-06-2018 10:37

In response to SunsetRunner

‎06-06-2018 10:37

First, the blaze has not been out for several years. Second, Fitbit has been aware of this issue since the newer phones have been out and have yet to fix the issue, and it's not just the blaze, nor is it just the newest Samsung phone. Off brand devices can sync without issue, one would think that the name brand product would be working.. especially considering what people pay for them... so yeah.. crap.

Sent from my iPad
Best Answer
0 Votes