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Fitbit blaze no longer syncs.. must be junk

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‎06-05-2018 14:07

‎06-05-2018 14:07

Fitbit clearly could care less about its customers.. people pay a fairly decent amount of money to use their device, and turns out to be crap... the Samsung Galaxy S9 has been out for months now and since, my Fitbit has not been able to sync with it.  I have done everything to reset, reboot, unpair and repair it.. everything, and yep nothing works.. and phone is still not listed as a compatible device.. Fitbit, you need to fix you issues or start refunding people's money for your useless device.

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‎06-06-2018 09:03

‎06-06-2018 09:03

Hi @TimothyWendt. I want to make sure I have this right. You have the Blaze which has been out for several years so you have likely had it for a while. And it worked with your previous phone but then you chose to switch to a phone that is not on the Supported Device list ... You are surprised that phone and your Blaze will not sync ... So you call the Blaze a piece of crap?

 

Have you tried contacting Support?  Please do. They may be able to help you with this situation. Otherwise, since your phone is a newer model, chances are Fitbit is working with them to make the Fitbit devices compatible with it. You will have to be patient.

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‎06-06-2018 10:37

In response to SunsetRunner

‎06-06-2018 10:37

First, the blaze has not been out for several years. Second, Fitbit has been aware of this issue since the newer phones have been out and have yet to fix the issue, and it's not just the blaze, nor is it just the newest Samsung phone. Off brand devices can sync without issue, one would think that the name brand product would be working.. especially considering what people pay for them... so yeah.. crap.

Sent from my iPad
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