Fitbit charge 2 won't sync

[welchbg]

Charge 2 stopped syncing 3 days ago.  I have done all the troubleshooting steps but didn't help.  Called customer service and was told I needed to buy a new one.  The device works perfectly and I don't want to replace it.  I feel like there must be something I can do to get it to sync.

[SteveH]

As I don't know what you have already tried, here's a list of the usual things to try when you get syncing issues:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/

[welchbg]

I have done all of these things .  It stopped syncing with your last app update.

Sent from Yahoo Mail on Android

[CardiganWearer]

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@welchbg wrote:
I have done all of these things .  It stopped syncing with your last app update.

Sent from Yahoo Mail on Android

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have a look at this thread:

https://community.fitbit.com/t5/Android-App/Charge-2-not-syncing-since-app-2-82-update/m-p/3078511#M...

I have only found 1 temporary workaround.

process to get a sync:

1. force stop app.
2. clear apps
3. restart phone.

then got a manual sync.

from previous experience sync may or may not work for a day or two then I go back to the above process in order to get a sync.