Fitbit charge 3 shut down

[Shalawie]

Hi! Need some help! My fitbit charge 3 is totally off. I updated the fitbit app night before yesterday and now it wont turn on. Ive been uploading the battery and kept the fitbit in usb-cable but nothing happens. Sometimes it might vibrate but nothing happens. It also shows a smiley  at some times. What can i do? Its only about 2 months old.. We have 2 of them in this house and the other one works fine tho i updated its app also yesterday. 

[SteveH]

I wonder if it's just that the screen is not working rather than it's shut down. The screen not working is a common issue with the Charge 3.

Try restarting the fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/

If that doesn't work then try changing the clockface via the app. If this works then it's safe to change the clockface back to what it was.

[Shalawie]

Hi! Thanks for your message. Now it wont do anything 😄 when i put it to usb-cable, a '' loading'' line appears to the screen and it stays. It wont go away and doesnt do anything. When i try to turn it on, and push for about 8 sec it vibrates normally and when 8 sec is gone it vibrates again but doesnt turn on. Now even the smiley wont come up. And i had to reload the app and it cant find the device. I think i need to send it back and see what they say. 

[SteveH]

You might be right, there's more than just a dodgy screen going on.

You can contact customer support via: contact.fitbit.com