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Fitbit charge 3

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Not sure if anyone can help,and fitbit customer service is a waste of time but.when I press on my fitbit to do a workout then finish and check my app it won't tell me how many calories burned or how long I did the work out for.but let's say I go for a walk and the fit bit auto recognises iv been for a walk it will record all the calories time and heart rate.im stuck on what's going wrong hope you can help.

 

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Forgot to mention I have done all the updates and rebooted the device.

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