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Fitbit charge HR setup

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‎03-21-2016 15:53

‎03-21-2016 15:53

I cannot get my fitbit charge hr to set up w my Samsung galaxy note 4. I've installed the app, but when I choose "join fitbit" it just returns me to the "join fitbit" screen/page again. It does not proceed to tell me how to set it up. Please help
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‎03-23-2016 04:55

‎03-23-2016 04:55

A warm welcome to our new friend @Getfit42! It's great to have you here! Man Very HappyI'd like you to verify the following:

 

1. You're attempting to set up with a supported device.
2. Bluetooth is enabled in your Android settings. Bluetooth also must be enabled within the Fitbit app. You can check this by tapping the menu button and selecting Device Settings.

 

Once you have verified the requirements above please try the following steps:

 

1. Reboot your Android device and tracker. 
2. Uninstall and reinstall the Fitbit app and try setting up again.

 

Let me know how it goes! Smiley Wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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