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HR suddenly "cannot locate tracker"

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‎03-19-2016 18:34

‎03-19-2016 18:34

This is the second time I have been unable to sync my fit bit. Last time I rest it and it worked. This time nothing is working. My band shows all the steps I took todayour but it will not sync. I've also tried to log off n on again. Any ideas?
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‎03-23-2016 04:59 - last edited on ‎11-20-2025 09:50 by Fitbit Moderator

‎03-23-2016 04:59 - last edited on ‎11-20-2025 09:50 by Fitbit Moderator

A warm welcome to our new friend @NurseAA! Thanks for stopping by! Cat EmbarassedI'd like to know if the firmware of your tracker is updated to the latest version? If it isn't please follow the steps in this post. If it is already updated please follow the steps in this thread.

Hope this helps, let me know how it goes! Smiley Wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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