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Fitbit.com Unavailable

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‎09-11-2019 05:42

‎09-11-2019 05:42

Since 5:30 this morning, Fitbit.com has been unavailable. I can’t start challenges on my Android or my iPad. 

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‎09-11-2019 05:45

‎09-11-2019 05:45

Hello @BJI 

I called Fitbit Customer Service and after taking all my information they discussed it with the “Fitbit Team” and discovered there is a large outage that is causing parts of the Fitbit App to not work properly. Mostly the inability to chat in challenges. They are now aware of the issue and said they are working hard to get it resolved and wanted me to pass on that information to the community that they hope to have this large outage resolved quickly. 

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7 REPLIES 7

‎09-11-2019 05:45

‎09-11-2019 05:45

Hello @BJI 

I called Fitbit Customer Service and after taking all my information they discussed it with the “Fitbit Team” and discovered there is a large outage that is causing parts of the Fitbit App to not work properly. Mostly the inability to chat in challenges. They are now aware of the issue and said they are working hard to get it resolved and wanted me to pass on that information to the community that they hope to have this large outage resolved quickly. 

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‎09-11-2019 05:51

In response to SunsetRunner

‎09-11-2019 05:51

Thank you.
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‎09-11-2019 05:58

In response to BJI

‎09-11-2019 05:58

Your quite welcome @BJI 

 

Could you please mark this situation as resolved so people seeing your post will read the solution 

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‎09-11-2019 06:24

‎09-11-2019 06:24

It is up and running now correctly 😃 Happy Stepping 

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‎09-11-2019 11:01

In response to SunsetRunner

‎09-11-2019 11:01

Thank you.
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‎02-24-2020 09:56

‎02-24-2020 09:56

It is still out for me.  I am in the Bay Area.  Really bummed as my alta seems to have finally stopped after multiple resets and I was trying my sons Inspire today with the intent of maybe getting one... but can't test it out if I can't get connected.... 😞

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‎03-03-2020 05:05

In response to SunsetRunner

‎03-03-2020 05:05

I haven't been able to log into the app at all since 5:30 am.  

 

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