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Fitbit.com down for maintenance message

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‎10-08-2019 03:43 - last edited on ‎10-08-2019 14:18 by Fitbit Moderator

‎10-08-2019 03:43 - last edited on ‎10-08-2019 14:18 by Fitbit Moderator

My fitbit stopped syncing last night. App is saying fitbit.com is down for maintenance. REALLY

 

 

Moderator edit: updated subject for clarity

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7 REPLIES 7

‎10-08-2019 04:04

‎10-08-2019 04:04

I haven't got the Fitbit down message but my device can't be found in the app so hasn't synced since last night 

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‎10-08-2019 14:16

In response to Magsodo

‎10-08-2019 14:16

Hi @Hay74 and @Magsodo, welcome to the Community Forums. 

 

We're aware of an issue beginning around 3:15 PM Pacific on 10/7 that caused some users to be unable to access portions of the mobile app and fitbit.com.

 

At this time, the issue should be resolved. Thanks for your patience and reports. 

Maria | Community Moderator, Fitbit


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‎10-08-2019 16:39

In response to MarreFitbit

‎10-08-2019 16:39

Same here. Still not syncing since last night. Almost 24 hours since the last successful one.

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‎10-08-2019 23:59

In response to MarreFitbit

‎10-08-2019 23:59

Sorted now. Thanks! 

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‎10-09-2019 07:31

In response to MarreFitbit

‎10-09-2019 07:31

Still not syncing. Tried all the troubleshooting tips, I even backleveled the app - nothing. Last successful sync was Monday at 9:30pm EDT.

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‎10-10-2019 11:33

In response to Peter64

‎10-10-2019 11:33

Hey there @Magsodo, I'm glad to hear that the Fitbit app is working for you now. 

 

Hi @Peter64. While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

 

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

 

Let me know if your app is still not working. 

Maria | Community Moderator, Fitbit


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‎10-10-2019 11:52

In response to MarreFitbit

‎10-10-2019 11:52

I have a Samsung Galaxy S7 running Android 8 which is on your list. I decided to hard reset the fitbit and it still had problems during setup (fitbit was found but never connected). My fallback is to use the Windows 10 app and dongle - running setup from Windows was slow but it worked. I then reset my phone app, signed in and I got the screen indicating it needed to connect to the fitbit and asked me to wait. This eventually worked and now I can sync with the phone again. Very convoluted and I wouldn't wish this on anyone but it did work. Still, the Android app appears to have a setup connection problem.

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