12-08-2021
23:47
- last edited on
12-09-2021
03:16
by
MarreFitbit
12-08-2021
23:47
- last edited on
12-09-2021
03:16
by
MarreFitbit
I just got back from the hospital and was trying to sync my Fitbit data to see what my body is doing but I couldn't sync any of my data. I've reset Bluetooth and WiFi, I have force closed the application, I have reinstalled the application. I also removed my Fitbit from my account and that's where I started running into the fibit.com is down for maintenance because I tried and can't add my device again due to that message
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
12-09-2021 03:14 - edited 03-05-2024 06:36
12-09-2021 03:14 - edited 03-05-2024 06:36
Hi there, @uzaldan. Welcome to the Community Forums. Thanks for trying to troubleshoot this issue before reaching out.
If you haven't done so yet, I'd recommend restarting your mobile phone.
Also, may I know the model of your mobile phone? Please make sure it meets the requirements listed here.
Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:
If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:
1. Remove the Fitbit device from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Fitbit device once again.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Fitbit device once again.
I've moved your post to the Android App board for organization purposes.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
12-09-2021 03:14 - edited 03-05-2024 06:36
12-09-2021 03:14 - edited 03-05-2024 06:36
Hi there, @uzaldan. Welcome to the Community Forums. Thanks for trying to troubleshoot this issue before reaching out.
If you haven't done so yet, I'd recommend restarting your mobile phone.
Also, may I know the model of your mobile phone? Please make sure it meets the requirements listed here.
Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:
If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:
1. Remove the Fitbit device from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Fitbit device once again.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Fitbit device once again.
I've moved your post to the Android App board for organization purposes.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...