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Fitbit.com is down for maintenance

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I just got back from the hospital and was trying to sync my Fitbit data to see what my body is doing but I couldn't sync any of my data. I've reset Bluetooth and WiFi, I have force closed the application, I have reinstalled the application. I also removed my Fitbit from my account and that's where I started running into the fibit.com is down for maintenance because I tried and can't add my device again due to that message

 

Moderator Edit: Clarified subject

Best Answer
1 BEST ANSWER

Accepted Solutions

Hi there, @uzaldan. Welcome to the Community Forums. Thanks for trying to troubleshoot this issue before reaching out. 

If you haven't done so yet, I'd recommend restarting your mobile phone. 

Also, may I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

  • Huawei P8 Lite
  • Huawei P9 Lite 
  • Xiaomi Mi 6 
  • Huawei P20 Lite 
  • See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:

1. Remove the Fitbit device from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Fitbit device once again.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Fitbit device once again.

I've moved your post to the Android App board for organization purposes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
1 REPLY 1

Hi there, @uzaldan. Welcome to the Community Forums. Thanks for trying to troubleshoot this issue before reaching out. 

If you haven't done so yet, I'd recommend restarting your mobile phone. 

Also, may I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

  • Huawei P8 Lite
  • Huawei P9 Lite 
  • Xiaomi Mi 6 
  • Huawei P20 Lite 
  • See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:

1. Remove the Fitbit device from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Fitbit device once again.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Fitbit device once again.

I've moved your post to the Android App board for organization purposes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

Best Answer