Fitbit.com is unavailable. Please try later

[SunsetRunner]

Bought my Alta HR today and feeling completely deflated.

Loaded  the Android app, set up an account. Had to click about 700 to set my birthday, then once I got into the app properly, started to crash continuously. (Galaxy S7).

Now for the past six hours, I've been getting fitbit.com is unavailable message on two devices.

Is this normal?

Am I missing something?

[MakMak]

Hi, @SunsetRunner! That's definitely not normal. I'm using an S7 myself with no issues. I would suggest trying to clear the app's cache and data and log back in to see if that resolves the issues. Just note that you'll have to also reset any permissions for the app when you do this. If this doesn't resolve, I would also try uninstalling/reinstalling the app and restarting your phone.

[SunsetRunner]

Thanks @MakMak.

I have tried all the app re-install, clearing Cache etc., and even repeated the process with other Android device, but to no avail.

I have done some detective work, and think I have narrowed down the problem...

When I was first creating the account on Android, once I had entered my credentials to create the account, I got the spinning wheel. I left it for about 10 minutes, then hit back to go back to the login screen. I then logged in successfully once, and proceeded with the setup, but the app was unstable, crashing on just about any action.   From then on, I got the 'unavailable' message every time I tried to use that account on two devices.

Today, I created a new account on the web browser, and successfully logged in with that account on Android.  (I have not been able to complete the process to set up my Alta as I am separated from my charger at work).

So it seems that there is an account corruption issue when the setup broke?

I also tried to set up third account via Android, and reproduced the spinning wheel issue, so it is not a one off.   

It appears there is an issue with the Android app???   

To resolve my issue, would it be possible to delete or fix my first account (the one I am logged on here)? It seems that to get up an running I need to start from the Web Browser sign up.

[SunsetRunner]

I'm having the same error message tonight. Is this a Fitbit issue and should I be able to log on soon?

[tomadda]

It's a Fitbit app issue..."down for maintenance"

[SunsetRunner]

Is there any estimated time of availability? I need to update my steps for challenges. 

Thanks!