Fitbit.com unavailable. Android app

[Jamielea.11]

I was randomly signed out of my Fitbit app and every time I try to login it says "Fitbit.com unavailable, try again later". I have tried all the suggestions given online. I have cleared the cache and data. I have force stopped the app. I have restarted my phone. I have completely turned off my phone and turned it back on. I have uninstalled the app and re-installed it. Nothing has worked.

PLEASE HELP!

[RiekoC]

Hello & welcome @Jamielea.11 

Sorry to see you're having trouble logging back into the Fitbit app.

It doesn't look like there's a widespread server issue, at least not at the time of my reply. Have you tried logging into your profile on Fitbit.com and see if that works for you? If so, then I believe you should be able to log back into your Fitbit app.  

[Jamielea.11]

I can login on the website just not the app. On the app I've cleared the cache and data (and done everything else Google and this site has said to do) I enter my login info, get the system code and enter that then I get the same message. "

Fitbit.com is unavailable. Please try again later."

I got it! I had to turn off Bluetooth AND wifi then I was able to login to the app and convert it over to my Google account. Hooray! 

[RiekoC]

Hi @Jamielea.11 

Thanks for the update and letting us know that you got it figured out. Let's hope everything goes smoothly from here on. 

[RodrigoMFitbit · Accepted solution]

@RiekoC Thanks for your input. 

@Jamielea.11 Welcome to the forums. I am glad to read that it is back working. I usually recommend connecting with either WiFi instead of mobile network or viceversa, since the server connection changes. Usually that error message appears, when the server is under maintenance. That is why it helps trying a different internet connection. Eventually the server is restored and it works again. I am glad it is working for you again. Thanks for the advice.