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Fitbit device is frozen

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‎09-01-2023 01:38 - last edited on ‎09-01-2023 10:45 by Fitbit Moderator

‎09-01-2023 01:38 - last edited on ‎09-01-2023 10:45 by Fitbit Moderator

Thanks for the help but, it just complety froze in mid update won't hard reset or nothing even left it overnight unplugged so it could drain the battery plugged it in and went back to the updated screen with the same update screen frozen talked to fitbit .

 

wow i say it's the update mine is still frozen and i let it drain the battery overnight and plugged it in and still in same frozen screen

 

i don't understand it mine is still frozen huh frustrated

Moderator edit: Subject for clarity.

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‎09-01-2023 11:15

‎09-01-2023 11:15

@RumpleThump Welcome to the forums. I will be happy to help you get your Fitbit back on track. Thanks for your initiative to try and solve this on your own. 

Which Fitbit device do you have? What exactly is shown on the screen? Would you be so kind to send me a screenshot? Thanks in advance. If this is related to the firmware update, please take a look at the following article: Why can't I update my Fitbit device?. Here you find tips for every device. 

RodrigoM | Community Moderator, Fitbit

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‎09-01-2023 11:15

‎09-01-2023 11:15

@RumpleThump Welcome to the forums. I will be happy to help you get your Fitbit back on track. Thanks for your initiative to try and solve this on your own. 

Which Fitbit device do you have? What exactly is shown on the screen? Would you be so kind to send me a screenshot? Thanks in advance. If this is related to the firmware update, please take a look at the following article: Why can't I update my Fitbit device?. Here you find tips for every device. 

RodrigoM | Community Moderator, Fitbit

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