Fitbit device's screen not working

[Mcamyr]

I've been trying to turn it on for an hour now and the screen is still black. I reset it because it wouldn't sync. It wasn't syncing since last night.... I've tried everything on the forums..nothing. what is wrong with it?!

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @Mcamyr, welcome to the Community! It's nice to see you here.

Thanks for letting me know about this situation, as well for trying the restart. I'm sorry that you've had this experience, and I'm here to help you out. I've been informed that a case was created with the Support Team and they're providing you with assistance. Just to confirm, may I know if that case was opened due your device's screen not working? Also, may I know the model of your Fitbit device?

I look forward to your reply.

[Mcamyr]

Hi..it was not opened. And it's a versa. I just want to know if there is a solution to this...I got a new complimentary versa I just worry it might happen again... Please fix the issue on the versa.

[LizzyFitbit]

Hi @Mcamyr, It's great to see you in the Community! I'm sorry for my delayed response.

Thanks for confirming, and I'm glad that you received a replacement device. I understand where are you coming from, this shouldn't happen again and our team will keep testing every device so it can work correctly. In any case, let me recommend to restart your Versa, as well to contact us through Community or directly with our Support Team, so we can work with you. If you need anything else, feel free to let me know.

Keep me posted.

[Mcamyr]

Just want to ask if it does happen to the new one I got, will I get another
replacement?

[Lilbiddy]

Judging by other people's responses you will only get replacements during the original warranty period. So that also depends where you purchased it from. 

[Mcamyr]

Ok thank you

[LizzyFitbit]

Hi @Mcamyr. It's always great to see you here. @Lilbiddy, thanks for stopping by and helping our friend. I'm sorry for my delayed response.

@Mcamyr, thanks for getting back. As mentioned above, if you ever have difficulties with the new device, reply back or contact our Support Team so they can further investigate and bring a solution for you. Besides the great information provided by @Lilbiddy, I'd suggest to take to look to our Warranty Policy for more details about your device's warranty.

Hope to see you around.