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Fitbit device won't sync to my new phone

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‎09-30-2020 09:53 - last edited on ‎10-01-2020 05:38 by Fitbit Moderator

‎09-30-2020 09:53 - last edited on ‎10-01-2020 05:38 by Fitbit Moderator

Dont want to sync with my phone. Hi sense. 

 

 

Moderator Edit: Clarified subject

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‎09-30-2020 10:37

‎09-30-2020 10:37

Which phone do you have and is it on the list of compatible devices? click to see

 

You try anything here on the article for trouble syncing? see if any of this helps - click to read

Stepping in the U.S.A. since September 2013. Android 14

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‎10-03-2020 16:38

In response to Odyssey13

‎10-03-2020 16:38

Hi @SexyBene is your old phone around? If so is it turned off?

On the new phone download the Fitbit app, log into your Fitbit account, agree to any requested permissions. The app should try and sync

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