Fitbit displaying fitbit.com/setup

[Leteia]

Can't sync my fitbit. It's still saying fitbit.com/setup

Moderator Edit: Clarified subject

[SteveH]

Hi, and welcome to the Community!

Is this a new fitbit that you have yet to set up or was it working ok but now displays that message?

That message suggests that the fitbit is not connected to your account and it won't do anything else until it is reconnected. In the app, select your profile image at the top left of the main dashboard screen and then select "set up a device". This will take you through the setup process again and, hopefully, reconnect your fitbit.

[Leteia]

I haven't for some time and could never get it to sync but I think I didn't have accurate wifi then I can't remember but will try what you said. Thanks

Sent from Yahoo Mail on Android

[Jo1968]

My inspire keeps displaying setup, will not swipe any way. Account is set up and it shows that it is syncd on the app. Ideas before I send it back?

[RicardoFitbit]

Hi @Leteia and @Jo1968, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your posts. If your Fitbit devices are displaying "fitbit.com/setup", I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

@SteveH Your support is always appreciated.

I'll be around if you need anything else, please keep me posted.