Fitbit failure

[SunsetRunner]

This is the second time in a week (thats how long I have had it) that it gives incorrect information.

Yesterday I did a 25km bike ride (watch on left wrist, Samsung smart phone in left pocket) This is what it recorded. The only thing right is the time taken, stopping and starting and in no rush. 

Was so looking forward to having this added to my weeks exercise................so annoyed, that it failed and I cannot manually alter it.

Any suggestions?  

Bike at Sunday, 5 June 2016,at 12:07PM

3.89 km

3:47:01 min

1 kph

[Julia_G]

Hi, @SunsetRunner, if you did a lot of stopping and starting that may have confused the auto recording program.  In this case as you say the start time and duration are correct, the best thing would be for you to make a note of that information and then delete it, then manually log it with the correct information.  Here is some information about logging exercise manually.