06-04-2016 14:17
06-04-2016 14:17
06-06-2016 09:13
06-06-2016 09:13
Welcome to the Community @GDB087! ok, so first of all, your brother has to make sure he has a compatible device, once he verifies that, let him know to perform a restart of the Charge HR by following the instructions on @AlejandraFitbit post, make sure it is fully charged and then he has to follow these instructions to make his Charge HR syncs.
Have a great day and let me know the outcome.