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Fitbit flex 2 not found and won't sync but is connected to app?

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‎09-25-2019 09:15

‎09-25-2019 09:15

Recently my fitbit flex 2 won't sync on demand or only does it every couple of days. It keeps saying device isn't found but yet sometimes it syncs? I have tried reconnecting, turning Bluetooth on and off, downloading the app again.

This has happened on 2 different phone of two different makes. It is getting very frustrating and the device is only a year old. Anyone else experienced this? 

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7 REPLIES 7

‎09-25-2019 09:24

‎09-25-2019 09:24

Hi @Sophfinlay  which phone and platform do you have? It doesn't sync on demand? The more we know, the better to assist you. Let us know.

Stepping in the U.S.A. since September 2013. Android 14

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0 Votes

‎09-25-2019 14:42

‎09-25-2019 14:42

Same. It shows up but won't sync on demand and then half the time I don't know if it's in need of charging either. Very spotty lately. I use Android phone with Flex 2.

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‎09-28-2019 14:22

In response to Avaly13

‎09-28-2019 14:22

I'm having the same issue with Android phone and Flex 2

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0 Votes

‎09-29-2019 13:05

In response to BellaMH

‎09-29-2019 13:05

I have an android phone and have the latest version of the app. It just
seems very temperamental and by the sounds of it other people are having
the same issue with the flex 2
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0 Votes

‎10-02-2019 03:36

‎10-02-2019 03:36

I have the same problem..It hasn't synced for over 2 days and cant find the device. All the lights are still working and recording my calories burnt but wont record my steps. I have uninstalled the app several times and reinstalled again and again.. Have reset it numerous times and nothing..Not happy

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‎10-02-2019 06:30

‎10-02-2019 06:30

Same/similar issue. Last synced 3 days ago. Android with Flex 2. Neither the phone nor the app can see the device.
Turned Bluetooth off and back on. No change.

Uninstalled and reinstalled newest FitBit software. No change.

Restarted tracker. No Change.

Loaded the software on the wife's phone. No change.

Flex 2 is less than a year old.

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0 Votes

‎10-02-2019 06:43

‎10-02-2019 06:43

@Sophfinlay  @Avaly13  @BellaMH  @Michelemarie  @MaxxTx  there is a new Android app version being rolled out to us. Version 3.7 started arriving yesterday, so it will get to all of us in turn. I'm waiting on mine to show up. That should take care of a few issues. Keep an eye out for that update. I'm moving this post to the Android area of the forums.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer