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Stats are not shown on dashboard

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‎09-28-2019 07:33 - last edited on ‎09-29-2019 12:09 by Fitbit Moderator

‎09-28-2019 07:33 - last edited on ‎09-29-2019 12:09 by Fitbit Moderator

Whysince the update don't I see my daily totals on my phone? Is on my versa but not the app on my phone

 

Moderator edit: Subject for clarity 

Best Answer
4 REPLIES 4

‎09-29-2019 12:08

‎09-29-2019 12:08

Hi @Tamiej77, it's nice to see you again participating here in the Community Forums, welcome back!

 

I appreciate the information that was shared in your post. To better assist you with this situation, can you please let me know which Android mobile device you're currently using? Also, when was the first time you experienced this? If possible, please send me a screenshot of what you see in your account (you can refer to this post to attach an image into your post). Also, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.
  7. Let me know if the issue persists.

 

Keep me posted and let me know if you have any additional questions. 

Best Answer
0 Votes

‎09-29-2019 13:46

In response to RicardoFitbit

‎09-29-2019 13:46

Ok thank you
Best Answer

‎10-01-2019 18:05

In response to Tamiej77

‎10-01-2019 18:05

You're welcome @Tamiej77, sorry for the delay in responding.

 

Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around. 

 

I want to suggest you to visit our discussion forums and participate! There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

 

See you around! 

Best Answer
0 Votes

‎10-02-2019 06:19

In response to RicardoFitbit

‎10-02-2019 06:19

Ricardo, is still not connecting. My app on phone says no device found.
What the heck? I need this fixed asap please.

Thanks

Tamie
Best Answer
0 Votes