Fitbit flex 2 wont update and alarms not working

[Genericname5]

Tracker wont update through the app on my phone. Have tried updating via my laptop but it doesn't have Bluetooth and I'm not buying a dongle. My silent alarms and reminders to move don't work either. Have set them up through the app and synced loads of times but nothing happens. The vibrating motor works fine when I plug it in the charger. Very disappointed as it's one of the main reasons I got it. If I can't get it working it's going back to the shop.

[SteveH]

I would try restarting your phone and then restarting your fitbit using this procedure:

1. Plug the charging cable into the USB port on your computer or a UL-certified USB wall charger.
2. Remove the pebble from the wristband and press it into the compartment on the charging cable. The pins on the charging cable must align with the corresponding pins on the back of the pebble to lock securely in place.
   

   You’ll know the connection is secure when the pebble vibrates and you see the indicator lights blinking.

3. Find the button on the charging cable below the tracker compartment.
4. Press it three times within five seconds. The tracker vibrates each time you press the button. A few seconds after the third press, all the lights will flash simultaneously. This means the pebble has restarted. If you miss the light flash but notice the pebble has resumed charging, that too is confirmation that the restart was successful.
5. Remove the pebble from the charging cable and insert it back into the wristband.
   
   

If Flex 2 still doesn't work after a restart, contact Customer Support.

[Genericname5]

Thanks for the advice. I've tried it but it still doesn't work. Will contact customer support as you suggest.

[LisaNZ]

Thanks, the reset worked for my fitbit when the alarm stopped working!