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Fitbit flex

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‎09-19-2016 14:45

‎09-19-2016 14:45

Can someone help me. I have a Flex that is fully charged and when I try to sync with my phone I can't. When I try to pair it with my Bluetooth I get a message "cannot communicate with Flex. I have uninstalled and reinstalled the app on my phone. I have reset the flex whIle charging and have automatic time and day checked on my phone. I have went thru all the above procedures 3x with no results. This after buying another flex because the one I had previous to this counted my steps but wouldn't count them by the hour. Thinking I have 2 that just won't work. Any help is appreciated. Thanks
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5 REPLIES 5

‎09-19-2016 16:51

‎09-19-2016 16:51

Welcome to the forums @Thumper63

 

contact customer support at this link - click

 

 Tell them all the steps you've taken.

 

There is a phone number for the USA, an online chat option and web based email for those out of the area.

 

Keep us informed.

Stepping in the U.S.A. since September 2013. Android 14

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‎09-20-2016 06:45 - edited ‎09-20-2016 06:46

In response to Odyssey13

‎09-20-2016 06:45 - edited ‎09-20-2016 06:46

Hey there, @Thumper63! Welcome aboard. Have you confirmed that you are using a compatible mobile device? Also, restarting your tracker a few times in a row sometimes does the trick. 

 

  1. Plug your charging cable into aUSB port on your computer or any UL-certified USB wall charger.
  2. Remove the pebble from the wristband and insert it into the charging cable.User-added image
  3. Insert a paperclip into the small pinhole on the back of the charger.
  4. Press on the pinhole for 3-4 seconds.
  5. Take your tracker out of the charger and insert it back into the wristband.

 

Did you contact Support? What did they say?

 

Let us know! c:

Solange | Community Moderator, Fitbit
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‎09-20-2016 07:56

‎09-20-2016 07:56

I did all that 3x. My flex worked perfectly with my phone before so I am assuming the phone is compatible.
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‎09-20-2016 16:53

‎09-20-2016 16:53

I was just having trouble, found this forum and IT SYNCED AGAIN! Thank you so much for this thread!!!
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‎09-28-2016 07:18 - edited ‎09-28-2016 07:19

In response to Ashleynichole3

‎09-28-2016 07:18 - edited ‎09-28-2016 07:19

Hey, hey, hey, @Ashleynichole3, @Thumper63! Cat Very Happy You can check all compatible devices, here. If your device is not listed there, some features might work ok and other might not.

 

My recommendation would be to get in contact with our Customer Support team, they will be able to further investigate your situation and check your options! 

 

@Ashleynichole3, you are more than welcomed, I'm glad that this help you out! 

 

Keep me updated! 

Solange | Community Moderator, Fitbit
Best Answer