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Fitbit flex

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My flex won't connect with the app. It won't sync. I've tried setting up a new device and restarting the app. My fitbit is charged and on but still won't connect or sync.
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Having tried restarting the app without luck I would try restarting the Flex using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

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