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Fitbit friends are shown blank on app

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‎09-22-2020 15:35 - last edited on ‎09-28-2020 19:35 by Fitbit Moderator

‎09-22-2020 15:35 - last edited on ‎09-28-2020 19:35 by Fitbit Moderator

I synced my charge 3 yesterday morning and since then all profiles for other users show blank when I click on them, even those I am friends with on the app.  How do I correct this?

 

Moderator Edit: Clarified subject

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‎09-28-2020 19:34

‎09-28-2020 19:34

Hi @Yogacycleqc, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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