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Unable to setup device - "No Internet Connection" error

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‎09-22-2020 13:45 - last edited on ‎09-28-2020 19:17 by Fitbit Moderator

‎09-22-2020 13:45 - last edited on ‎09-28-2020 19:17 by Fitbit Moderator

I'm trying to "Set up a Device" on my Fitbit app but when I click on "Setup" it says "No Internet Connection". My internet is working. 

 

My phone is a moto e5 and I have a Charge 2. Can someone help me with this problem? I've deleted and reinstalled the app, restarted the phone and restarted the Fitbit. Is there anything else I can do?

 

I haven't used the Fitbit since December and I do have a new internet service provider. Could that be part of the problem? 

 

Moderator Edit: Clarified subject

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‎09-28-2020 19:17

‎09-28-2020 19:17

Hi @Animositisomina, welcome to the Community Forums.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

If you continue receiving such error message, can you please send me a screenshot so I can further investigate? 

 

Let me know if further assistance is needed and if you have any additional questions.

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