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Fitbit is not compatible with my Samsung Galaxy S6 anymore

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‎09-06-2021 07:58

‎09-06-2021 07:58

Hi, my fitbit worked fine on my Samsung galaxy s6 until it stopped working. So, I was going to uninstall it and reinstall it because that normally fixes it. I went to the google play store to reinstall it and it wasn't there. I found the app on google and it said it wasn't compatible with my device. Please help!

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‎09-06-2021 08:25

‎09-06-2021 08:25

Welcome to the Fitbit Community, @lsd116. It's great to have you here.

 

Thanks for the details provided in your post. In order to download and use the Fitbit app on your phone, make sure that you have Android 8.0 or higher as explained here. I recommend you to check if your phone can be updated by going to Settings > System > About device > Software update, and if your phone can be updated to Android 8, you can go back to the Play Store and try downloading the Fitbit app.

 

Hope this helps.

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