Fitbit not charging

[SunriseJogger05]

My fitbit won't charge at all any more, I've tried it in two computers, it's completely dead
I was bought it in may for a birthday present, please help x

[Julia_G]

Hi, @SunriseJogger05, someone may be able to help, but we need more information!  You don't say what kind of Fitbit you have... Here is some general battery troubleshooting.  Also, with the Flex you do need to make sure that it is fully inserted into the charging cradle and stays that way.  Sometimes a bit of folded over thin cardboard wedged in will keep everything in contact...

However, the general information I would offer is that many people think their Fitbit is not charging, when in fact it is charging fine, it is just not responding.  This can happen if you have allowed the Fitbit's battery to die completely.  I have noticed this quite often with the Charge HR from reading the forums.

In that case the solution is usually a very l-o-n-g restart.  I am giving you instructions in case your not responding Fitbit is a Charge or Charge HR.  Go ahead and plug it in to charge as usual using a computer usb port known to be working (remember that in most cases the computer will need to be awake the whole time to deliver charge), or to an appropriate cell phone charger.

When you are sure that it has had at least two hours charge (whether or not it seems to be charging), while it is still plugged in, press and hold the button.  The usual advice is to hold for 10-12 seconds, but if the Fitbit has become completely unresponsive, it may take much longer. -- 20 to 30 seconds.  If nothing happens repeat this procedure 2 or 3 times more.  Hopefully it will spring back to life!

If this doesn't work, let us know which Fitbit you have and anything specific about what you are experiencing and what led up to it, and hopefully someone will be able to help.

Keep us posted, and welcome to the Community!

[ErickFitbit]

@SunriseJogger05 Thanks for taking the time to try charging it on multiple computers. If the suggestions that @Julia_G has provided above don't work, I recommend contacting our Support Team and letting them know the details of your experience. I am confident that our team will be able to help get you back on track.