05-25-2018
09:22
- last edited on
05-30-2018
05:34
by
RobertoME
05-25-2018
09:22
- last edited on
05-30-2018
05:34
by
RobertoME
My Fitbit Ionic isn't connecting to my Samsung S8+ after the recent update Fitbit. It doesn't sync to my wifi which when I got the Ironic it synced perfectly. I tried installing the Fitbit app and nothing. Keeps say wifi network try and restart. Please fix for my Samsung S8+, very discouraging. It worked perfectly until the last update for Fitbit.
Moderator Edit: Removed Personal Information / updated Subject For Clarity
05-30-2018 05:33
05-30-2018 05:33
Hello @RVMJR, welcome aboard to the Fitbit Community! My apologies for the late response and I'm wondering how it goes, is the issue still persisting?
I was reading after the update your Ionic is not connecting to your Samsung S8+. If you are still having troubles to sync your information, give it a try to this recommendations: Why won't my Fitbit device sync?
If the issue continue, try to reset your app: Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. (This may vary depending of the Android device and the OS version)
Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.
See you around and hope this helps.
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